Get in Touch With Us

This is the page to use if you want to reach the editorial team behind Best Online Casinos. Most messages we get are about one of three things: a free spins no deposit offer that did not work the way a reader expected, a factual detail on one of our pages that needs correcting, or a question about whether a casino is available in a particular state. We answer all of those. What we cannot do is act on your behalf with a casino — we are an independent research and comparison publisher, not an operator, a regulator or a dispute service.

Write to us at [email protected]. Include the casino name, the offer you were looking at, the date, and your state. Those four details resolve most queries on the first reply. Never send us your account password, full card number, Social Security number or copies of ID documents — we do not need them and we do not want them.

Which inbox your message should go to

Your reason for writing	Send to	Include
Correction or out-of-date bonus terms	[email protected]	Page URL, the line you are querying, what you believe is correct
Question about wagering, expiry or cashout caps	[email protected]	Casino name and the exact offer wording you saw
Commercial or advertising enquiry	[email protected]	Company name, brand, licensing jurisdiction
Privacy, data or takedown request	[email protected]	What data, and where on the site it appears
Self-exclusion or gambling harm concern	Contact the support services listed further down first	Nothing — those lines are confidential and staffed

We aim to reply to editorial mail within two business days. Corrections are handled first. We read everything, and a real person answers — there is no ticket bot in front of the inbox.

How we make money, and what that does not buy

Some of the casino listings on this site are commercial. If you follow a link and open an account, we may earn a commission. That arrangement pays for the research; it does not decide the order of the rankings, and it does not stop us publishing a limitation. Every operator we cover has at least one drawback noted alongside it. If you write in to point out one we missed, that message gets read the same as any other.

Editorial ratings on this site are our own assessment, not customer review scores and not anything supplied by the operators. If you disagree with one, tell us why and cite the terms you are relying on.

Free spins questions we get asked most — and what to send us

Because free spins no deposit sits at the center of what we cover, most reader mail lands here. Three things trip people up more than anything else:

• "No deposit" still has conditions. A genuine no-deposit spin costs you nothing to trigger, but winnings from it almost always carry wagering and a cashout cap. Send us the full terms page and we will read it with you.
• Free spins attached to a deposit offer are not no-deposit spins. Several of the packages in our top list bundle spins with a matched deposit. You have to fund the account to unlock them. That is a deposit bonus with spins on top, and we label it that way.
• Eligibility is state-by-state. An offer visible on your screen is not proof it is available where you live. Tell us your state and we will tell you what we have been able to verify, and where our information is incomplete.

The listings readers write to us about

These are the operators we field the most questions on. Offer wording below is the advertised headline only — check the operator's own terms before you commit anything, since promotions change without notice.

Raging Bull — 410% up to $10,000 + 50 Free Spins

Top of our list at an editorial rating of 10.0, and the one readers ask about most, largely because of the 50 free spins bundled into the welcome package. Worth being precise about what that is: it is a deposit-matched offer. You fund the account, the match and the spins follow. The headline $10,000 ceiling is the maximum theoretical match across the package, not a sum anyone is handed. Limitation: a match percentage that high almost always comes with heavy playthrough and a capped cashout on spin winnings — read the wagering multiple and the maximum bet-per-spin rule before your first round, because breaching the max bet is the single most common reason a bonus is voided.

Magician Bet — 101% No Wagering

Rated 9.9 and here for one reason: the advertised no-wagering structure. If you have ever watched a free spins balance evaporate against a 40x requirement, this is the shape of offer worth understanding. No wagering means winnings are meant to be withdrawable without playthrough — which is the opposite trade-off to Raging Bull's larger headline number. Limitation: no-wagering offers are typically smaller in absolute terms, and "no wagering" rarely means no conditions at all. Minimum deposit, maximum win, game eligibility and expiry windows usually still apply. Check those four before you assume the money is free and clear.

Slots of Vegas — 375% Bonus + 50 Free Spins on Cash Chaser

Rated 9.6, and notable because the spins are tied to one named game rather than left open across the library. That is common and not a problem in itself — it just means you cannot move the spins to a title you prefer, and the RTP and volatility of that one game determine what the spins are realistically worth. Limitation: game-locked spins narrow your options, and if that title does not suit your style the practical value of the offer drops sharply. Ask us and we will explain how to read a slot's RTP and volatility before you use them.

Uptown Aces — 600% For New Players

At 9.5, this carries the largest advertised match percentage in our list. Big multiples look generous and are the most frequently misread offers we see. Limitation: the higher the match, the more likely the terms carry a low maximum cashout, a restricted game list and a short expiry. Send us the terms and we will walk through what the 600% actually converts to in withdrawable terms.

Other listings readers ask about include Card Crush (Instant Welcome Reward: 2 Mystery Coins and 5 Cards), Zumba Cards (250% deposit bonus up to 250 SC), BetUS (200% up to $4,000 for new players), Amazon Jackpots (4 Posters plus 40 free SC and a Bonus Wheel for $20 — note that this one requires a $20 purchase, so it is not a no-deposit offer), Slots and Casino (500% up to $2,500 across three deposits) and Bets.FM (225% deposit bonus up to 1 BTC plus 225 free spins, a crypto-denominated offer with the currency volatility that implies).

Money questions we can and cannot answer

We can explain how the mechanics generally work in the US market. We cannot access your account, chase a payment or override an operator's decision.

• Deposits. Common US methods are debit cards, credit cards (often declined by the issuer for gambling), ACH bank transfer, wire transfer and various e-wallets. PayPal availability is limited and depends on the operator and your state — verify it on the cashier page rather than assuming. Some operators also take crypto.
• Minimum deposits. These vary by operator and by method, and a bonus often has its own qualifying minimum that is higher than the site's general one. If the two differ, the bonus minimum is what counts.
• Withdrawals. Expect a pending or review period before funds move, then the method's own settlement time on top. ACH and bank transfer are usually slower than e-wallets. Advertised timeframes are the operator's claim, not a tested result, and we present them that way.
• Limits and fees. Minimum withdrawal amounts, weekly or monthly caps and per-transaction fees differ by operator and method. Check all three before you pick a payout route.
• Verification. KYC identity checks are standard and lawful. Expect to supply ID and proof of address, and in some cases source-of-funds documentation on larger amounts. Doing this before you request a payout is the simplest way to avoid delay. Send documents only through the operator's own secure upload, never to us.

What you can actually play, and what the same brands run alongside it

The casinos we cover typically run slots (including progressive jackpot titles), table games such as blackjack, roulette and baccarat, and live dealer rooms where a human dealer is streamed in real time. Slots are driven by certified random number generators; live tables use physical equipment on camera. Return to player figures and volatility ratings sit in each game's information panel and are the most useful numbers on the screen — RTP is the long-run theoretical return, volatility describes how lumpy the ride is getting there. Mobile play is usually through the browser, sometimes through a dedicated app; game availability can differ between the two.

Several operators in our list run other product lines beside the casino. BetUS, for example, is known primarily as a sportsbook brand as well as a casino. Sports betting is regulated separately from casino gaming in most states, so an operator authorized for one is not automatically authorized for the other where you live. Sweepstakes-style sites — the ones quoting balances in SC rather than dollars — operate under a different legal model again, with their own redemption rules. If you are unsure which category a site falls into, ask us and we will say what we have verified.

Eligibility, licensing and complaints

You must be 21 or older to use the casinos discussed on this site, and legal availability depends entirely on your state. In the US there is no single federal online casino license: individual states authorize and regulate online casino gaming, and a state gaming commission or regulatory board handles licensing, player protection standards and complaints within its own borders. Federal law sits above that on matters like interstate wire transmission, but it is the state that decides whether you may legally open an account.

An important distinction we repeat often: a site accepting registrations from your state is not the same as a site being authorized to serve your state. Those are different things, and only the second one gives you the protections a state license carries. Where we have not been able to verify an operator's status for a particular state, we say so rather than filling the gap.

If you have a complaint about an operator, the order that works is: raise it with the casino's own support in writing and keep the ticket reference; escalate through its formal complaints procedure; then, if it remains unresolved, take it to the relevant state regulator or the licensing body named in the site's terms. We can explain that route and we are interested in hearing about patterns across readers, but we have no authority to compel an operator to pay. Our page on casinos outside the GamStop scheme covers related self-exclusion ground for readers who ask about it.

If gambling has stopped being fun

Please do not write to us first — go to people who are trained for it. The National Council on Problem Gambling runs the National Problem Gambling Helpline at 1-800-522-4700, available 24 hours a day, with call, text and chat options. Gamblers Anonymous runs meetings nationwide. Many states also operate their own helplines and voluntary self-exclusion registers.

Practical tools worth knowing about: deposit and loss limits set inside your account, session time reminders, cooling-off periods, operator self-exclusion, and third-party blocking software installed on your devices. Gambling is entertainment that costs money. It is not income and it will not fix a financial problem.

Before you hit send

A short checklist that gets you a faster, more useful reply:

1. Name the casino and the exact offer, copied word for word if you can.
2. Say which state you are in.
3. Give the date you saw the offer — terms change, and our fact-check date on this page is Sep 25, 2026.
4. Attach a screenshot of the terms if you have one, with any account or personal details cropped out.
5. Tell us what outcome you are after: a correction, an explanation, or a pointer to the right regulator.

Messages go to Rachel Hughes and the editorial team. If your question turns out to be one a lot of readers share, it tends to end up in our guides — usually anonymized, and never with your details attached. Take your time over the terms before you commit to any offer; there is no version of this where rushing helps.